1. Order Processing Time
- All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving full payment.
- You will receive a confirmation email once your order has been processed.
2. Shipping Rates & Delivery Estimates
Shipping charges are calculated at checkout based on your delivery location and package weight.
Estimated Delivery Times:
| Destination | Estimated Delivery Time |
|---|---|
| United States | 5–10 business days |
| Canada | 7–14 business days |
| International | 10–21 business days |
Delivery times may vary depending on your location, customs processing, and shipping method selected.
3. Shipping Carriers
We partner with trusted carriers such as USPS, UPS, FedEx, and DHL to ensure reliable and trackable delivery.
4. Tracking Your Order
Once your order ships, you will receive a shipping confirmation email with a tracking number. You can track the shipment status directly on the carrier’s website.
5. Customs, Duties & Taxes (International Orders)
- For international shipments, customers are responsible for any applicable customs duties, taxes, or import fees.
- These charges are not included in the shipping fee and must be paid upon delivery.
6. Delays & Lost Packages
- While we do our best to meet delivery timelines, we are not responsible for shipping delays caused by the carrier or customs.
- If your order is significantly delayed or lost in transit, please contact us at [email protected], and we will help resolve the issue.
7. Incorrect Addresses
Please ensure your shipping address is accurate at checkout. Orders with incorrect or incomplete addresses may be delayed or undeliverable. We are not responsible for lost packages due to incorrect addresses provided by the customer.