t NEUROVANTAGE SYSTEMS AI LLC, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we’re here to help with a fair and transparent return and refund process.
1. Return Eligibility
To be eligible for a return and refund:
- Your return must be initiated within 14 days of receiving the product.
- The item must be unused, in its original packaging, and in the same condition as when you received it.
- Proof of purchase (such as an order number or email confirmation) is required.
2. Non-Returnable Items
The following items are non-refundable and non-returnable:
- Gift cards
- Final sale items
- Personalized/customized products
- Products damaged due to misuse or negligence
3. Refund Process
Once your return is received and inspected, we will notify you of the status of your refund. If approved:
- A refund will be issued to your original method of payment.
- Processing time may take 5–10 business days, depending on your bank or payment provider.
4. Return Shipping
- Customers are responsible for the return shipping cost unless the item is defective or incorrect.
- We recommend using a trackable shipping service or purchasing shipping insurance for your protection.
5. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 3 days of delivery with photos of the issue. We will replace the item or issue a full refund at no extra cost to you.
6. Exchanges
We only replace items if they are defective, damaged, or if you need a different size of the same item (based on stock availability). Contact us at [email protected] to initiate an exchange.